Cancellation policy

This page is an English translation. The German version is authoritative.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you who is not the carrier gains possession of the goods.

In order to exercise your right of withdrawal, you must notify us

Shaham Jafarpisheh
Asternweg 28
61381 Friedrichsdorf
Germany
E-mail: info@mrado.de

by means of a clear statement (for example a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form, which is not mandatory.

To meet the withdrawal deadline it is sufficient that you send the notification of the exercise of your right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your choosing a delivery method other than the cheapest standard delivery we offer), without undue delay and no later than fourteen days from the day on which we receive the notification of your withdrawal of this contract. For this reimbursement we shall use the same means of payment that you used for the original transaction, unless it was expressly agreed with you otherwise; in no case will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier date.

You must return the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal of this contract. We will inform you of the return address once we have received your withdrawal notice. The deadline is met if you dispatch the goods before the fourteen-day period expires.

You bear the direct costs of returning the goods.

You only need to pay for any loss of value of the goods if that loss of value is due to handling the goods in a way that is not necessary for checking the nature, characteristics and functioning of the goods.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and send it back.)

Shaham Jafarpisheh
Asternweg 28
61381 Friedrichsdorf
Germany
E-mail: info@mrado.de

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

Ordered on (*)/received on (*): ______

Name of the consumer(s): ______

Address of the consumer(s): ______

Signature of the consumer(s) (only for notification on paper): ______

Date: ______

(*) Delete as inappropriate.