← Back to home

Terms and conditions

This page is an English translation. The German version is authoritative.

These terms of service and all separate agreements under which we offer you services are governed by the laws of Germany and shall be construed in accordance with them.

Overview

The website is operated by MRADO. Throughout the entire website, the terms “we”, “us” and “our” refer to MRADO. MRADO provides this website, including all information, tools and services made available to you and to users of this website, provided that you accept all conditions, policies and notices described herein.

By visiting our website and/or purchasing goods from us, you participate in our “Service” and agree to be bound by the following conditions (“Terms of Use”, “Conditions”), including these additional conditions and policies that are named herein and/or made available by hyperlink. These Terms of Use apply to all users of the website, including but not limited to viewers, suppliers, customers, merchants and/or content providers.

Part 1 – Online store conditions

You may not use our products for illegal or unauthorised purposes. You must not spread worms, viruses or destructive code.

Part 2 – General terms and conditions

  1. We reserve the right to refuse services at any time for any reason.
  2. You understand that your content (excluding credit card information) may be transmitted unencrypted and (a) that the transmission may involve different networks; and (b) that changes may be made to adapt to technical requirements for connecting networks or devices. Credit card information is always encrypted during transmission over the network.
  3. You agree that you may not copy, reproduce, duplicate, sell, resell or exploit any part of the service without our express prior written permission, nor use or access the service or any contact on the website through which the service is provided.
  4. The headings used in this agreement are for convenience only and will not limit or otherwise affect these Conditions.

Part 3 – Accuracy, completeness and currency of information

This website may contain certain historical information. The historical information is not necessarily the most current information and serves as reference only. We reserve the right to update the content of this website at any time.

Part 4 – Service and price changes

  1. The prices of our products may be changed without prior notice.
  2. We reserve the right to modify or discontinue the service (or any part or content thereof) at any time without prior notice.
  3. We are not responsible for any changes, price changes, suspensions or discontinuation of this service by you or any third party.

Part 5 – Products or services

All products or services may be available online only through the website or our social media. The number of these products or services may be limited, and they may be returned or exchanged only in accordance with our cancellation policy manufacturer warranty.

We reserve the right to limit the number of products or services we offer. All product descriptions or product prices may be changed without prior notice and we decide independently. We reserve the right to discontinue products at any time.

Part 6 – Accuracy of billing and account information

  1. We reserve the right to refuse any order placed with us. We may, at our sole discretion, limit or cancel quantities per person, per household or per order.
  2. These restrictions may include orders placed from the same customer account, the same credit card or under the same customer account, and/or orders that use the same billing and/or shipping address.
  3. If we change or cancel an order, we may attempt to notify you by contacting the e-mail address and/or the billing address/phone number given at the time of ordering.
  4. We reserve the right to limit or prohibit orders placed by dealers, resellers or distributors.
  5. You agree to provide current, complete and accurate purchase and account information for all purchases made in our store.
  6. You agree to promptly update your account and other information, including your e-mail address, credit card number and expiration date, so that we can complete your transactions and contact you if necessary.
  7. Further information can be found in our cancellation policy.

Part 7 – Optional tools

  1. We may offer you access to third-party tools that we neither monitor nor control and into which we have no input.
  2. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranty, representation or condition of any kind, and without any endorsement. We assume no responsibility for the use by you of optional third-party tools.
  3. Your use of the optional tools made available through this website is at your own risk and at your own discretion. You should ensure that you are familiar with and approve of the terms and conditions of the relevant third-party tools.
  4. In the future we may also offer new services and/or features (including the release of new tools and resources) through this website. Such new features and/or services must also comply with these Terms of Use.

Part 8 – Third-party links

  1. Certain content, products and services made available through our services may contain materials from third parties. Third-party links on this website may direct you to third-party websites that are not affiliated with us.
  2. We are not responsible for reviewing or evaluating the content or accuracy of third-party materials or websites, nor are we liable for any other materials, products or services of third parties, nor do we assume any responsibility for them.
  3. We are not responsible for any damage or loss resulting from the purchase or use of goods, services, resources, content or other transactions in connection with third-party websites.
  4. Before entering into any transaction, please review the third party's policies and practices and make sure that you understand them. Any complaints, claims, concerns or questions relating to third-party products should be directed to the third party.

Part 9 – User comments, feedback and other opinions

  1. If you send ideas, suggestions, plans or other materials online, by e-mail, by post or otherwise (collectively referred to as “comments”), you agree that we may edit, copy, publish, distribute, translate and use, without restriction, any comments you submit to us. We are also not obliged to (1) treat comments confidentially, (2) pay any compensation for comments, or (3) respond to comments.
  2. We may (but are not obliged to) monitor, edit or delete content that we unilaterally consider illegal, offensive, threatening, defamatory, pornographic, obscene or otherwise inappropriate, or content that infringes a party's intellectual property rights or these Terms of Service.
  3. You are solely responsible for your comments and their accuracy. We are not responsible for comments published by you or by third parties.

Part 10 – Personal information

The personal data that you submit through the shop is subject to our privacy policy. Please review our privacy policy.

Part 11 – Errors, inaccuracies and omissions

  1. Occasionally our website or our service may contain typographical errors, inaccurate or missing information. These errors may relate to product descriptions, prices, promotions, offers, product shipping costs, shipping times and availability.
  2. If information regarding this service or a related website is not correct, we reserve the right to correct errors, mistakes or omissions, to change or update the information, or to cancel orders without prior notice (even after you have submitted your order).
  3. Unless required by law, we have no obligation to update, change or clarify information in the service or on a related website, including but not limited to pricing information.
  4. No stated update or refresh date has been applied to the service or a related website to indicate that all information on the service or a related website has been changed or updated.

Part 12 – Prohibited use

In addition to the other prohibitions set out in the Terms of Use, you are also prohibited from using the website or its content: (a) for any unlawful purpose; (b) to encourage or facilitate the commission or participation in any unlawful act; (c) to violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, defame, slander, humiliate, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, nationality or disability; (e) to submit false or misleading information; (f) to collect or track the personal information of others; (g) to disseminate spam, phishing, drugs, pretexts, spiders, crawlers or scrapers. We reserve the right to terminate your use of the service or any related site for violating any prohibited use.

Part 13 – Entire agreement

  1. Our failure to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.
  2. These Terms of Use and any policies or operating rules published by us on this website or that relate to the service constitute the entire agreement and understanding between you and us, and govern your use of the service, and supersede all prior or contemporaneous agreements, understandings and proposals (whether oral or written) between you and us, including but not limited to any earlier version of the Terms of Use.

Part 14 – Modifications to the Terms of Use

  1. You may view the most current version of the Terms of Use at any time on this page.
  2. We reserve the right to update, change or replace any part of these Terms of Use by posting updates and changes on the website at our sole discretion.
  3. It is your responsibility to check our website regularly in order to take note of any changes.
  4. After we post changes to these Terms of Use, your continued use of or access to our website or our service means that you accept those changes.

Part 15 – MRADO safety instructions

Please use our product responsibly and ensure that minors are supervised. Always comply with local traffic regulations, wear protective equipment (helmet, knee and elbow pads) and be aware of typical risks such as falls. Riding under the influence of alcohol or drugs, risky riding manoeuvres and unauthorised modifications are prohibited. Only charge the battery in a dry, well-ventilated environment using an approved charger, and avoid extreme temperatures and leaving it to charge unattended overnight. The user bears full responsibility for compliance with all regulations; the manufacturer is not liable for damage caused by improper use, disregard of warnings or unapproved modifications.

Part 16 – Contact information

If you have questions about the Terms of Use, please send an e-mail to: info@mrado.de

Governing law

These Terms of Use and any separate agreements that we enter into with you shall be governed by and construed in accordance with the laws of the Federal Republic of Germany.

Company name: MRADO
Company address: Asternweg 28, 61381 Friedrichsdorf, Germany (this is not a return address)

Legal notices:

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board